Questions people actually ask
Straight answers about price, timing, what we can tow and what happens if something does not go to plan. If your question is not here, ask us.
Before you ask
- Every price is calculated and shown before you accept
- You can watch the truck on a map the whole way in
- Dispatch is staffed every hour of every day
How a job works
Do I have to be with the vehicle?
For most jobs yes, or someone you nominate has to be, with the keys. If nobody can be there, tell us in the request and we will work out what is possible for that job.
Can I track the truck?
Yes. When a driver accepts you get a private tracking link. It shows the truck moving and an updating estimate, and it stops working once the job is complete.
What if the driver cannot find me?
Message in the conversation on your job. The driver sees it immediately. A cross street, a mile marker or a nearby business name is usually all it takes.
Do you take photos of my vehicle?
Yes, at pickup and at drop-off for a tow, and around the work area for tire changes and recoveries. They are attached to your job so the condition of the vehicle is never a matter of opinion.
Three pages that answer most of the rest
If you are stranded, start a request — that is the fastest way to get a truck moving and a price in front of you. Otherwise send us a message.
How our pricing works
The real rates, the mileage bands, and every published adjustment that can change your number.
Every service we run
What each service covers, what truck turns up for it, and what happens step by step.
Question not on the list?
Ask us. If you are stranded, start a request instead — it is faster.